Privacy Policy

Yarn Pty Ltd ("Yarn," "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our digital speech pathology intervention services, whether through our website, mobile application, or other platforms ("Services").

Personal Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, images, contact details (email address, mailing address), and date of birth.
• Health Information: Relevant health details necessary for speech pathology interventions. Legal guardians may, at their discretion, provide additional medical information about their child to ensure an appropriate response from Yarn.
• Demographic Information: Such as postcode and preferences.
• Device and Usage Information: Including IP address, browser type, operating system, and usage patterns when interacting with our Services.
• Other Information: Information you voluntarily provide to us, such as feedback and survey responses.

We collect this information directly from you or from third parties, in compliance with Australian Privacy Principles.

How We Use Your Personal Information

Yarn uses your personal information for the following purposes:

• Providing and personalising our Services to you.
• Communicating with you, including responding to inquiries and providing updates.
• Conducting research, analysis, and marketing to improve and promote our Services.
• Complying with legal obligations and resolving disputes.

Disclosure of Personal Information

We may disclose your personal information to:

• Service providers and partners who assist in delivering our Services.
• Legal and regulatory authorities as required by law.
• Our existing or potential agents or business partners
• Third parties including agents or sub-contractors, who assist us in providing information, products or services to you. This may include parties located, or that store data, outside of Australia; and
• Universities or research institutions for research purposes, using only aggregate data that does not identify individuals.

Sensitive Information

We may collect sensitive information, such as health information, with your consent for specific purposes related to providing our allied health services.

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

The type of sensitive information we may collect about you includes:

• Health information about patients;
• Professional associations or memberships of users; and
• Professional registration identifiers of users.

We will not collect sensitive information about you without first obtaining your consent.

Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including:

• Providing services for a purpose that is directly related to the primary purpose for which the sensitive information was collected;
• Communication between treating clinicians (users) about a patient's case;
• Verification of users credentials and qualifications; and
• Data analytics purposes.

Sensitive information may also be used or disclosed if required or authorised by law.

Your Rights and Choices

You have the right to:

• Access and update your personal information.
• Withdraw consent or opt-out of certain uses of your information, such as marketing communications.
• Request deletion of your personal information, subject to legal requirements.

To exercise these rights or for any questions regarding your personal information, please contact us using the details provided below.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyse usage of our Services. You can manage cookies through your browser settings.

Links to Other Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact our Privacy Officer: [email protected]